Covitual ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

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We are a platform connecting users seeking guidance with qualified mentors for psychoanalytical and wellbeing services.

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Data Controller:

• Company Name: Covitual

• Email: hello@covitual.com

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If you have any questions about this policy, you can contact us using the details above.

We may collect and process the following data about you:

• Identity Data: Full name, date of birth (to verify you are over 18), gender (optional), and preferred pronouns.

• Contact Data: Email address, phone number, and time zone.

• Account Data: Username, password, and your preferences for using our platform.

• Profile Data: Your interests, preferences, feedback, and survey responses.

• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Information about how you use our website, products, and services.

• Mentor-Specific Data: For applicants, we collect qualifications, certifications, licenses, work experience, and resume details.

• Sensitive Data: This may include health-related information if you choose to share it during sessions. We will only collect this with your explicit consent.

We use different methods to collect data from and about you:

• Direct interactions: You may give us your data by filling in forms, corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you apply as a mentor or book a session.

• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this data by using cookies and other similar technologies.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new user or mentor. 
  Data Used: Identity, Contact
  Lawful Basis: Performance of a contract with you.
   

• To process and deliver your booking requests.
  Data Used: Identity, Contact, Profile 
  Lawful Basis: Performance of a contract with you.

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• To manage our relationship with you (e.g., notifying you about changes).
  Data Used: Identity, Contact, Profile
  Lawful Basis: Performance of a contract, Legal obligation, Legitimate interests.
   

• To administer and protect our business and this website (including troubleshooting, data analysis, and system testing).
  Data Used: Identity, Contact, Technical
  Lawful Basis: Legitimate interests (for running our business, provision of administration and IT services, network security).
   

• To deliver relevant website content to you and measure or understand the effectiveness of the content we serve to you
  Data Used: Identity, Contact, Profile, Usage, Technical
  Lawful Basis: Legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
   

• To use data analytics to improve our website, services, and user experience. 
  Data Used: Technical, Usage
  Lawful Basis: Legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

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We may share your personal data with the following parties for the purposes set out in the table above:

• Mentors: If you are a user booking a session, we share your name and basic context with the mentor you book to prepare for the session.

• Service Providers: We use third-party providers to host our website, process payments, and send emails. These providers act as data processors and are bound by strict data protection clauses.

• Regulatory Authorities: We may disclose your data if required by law (e.g., to comply with a court order) or to protect the rights, property, or safety of Covitual, our users, or others.

International Transfers:
We may transfer your data to countries outside your home jurisdiction. When we do, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authorities.

• Where we use certain service providers, we may use specific contracts approved for use which give personal data the same protection it has in your home country.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention:
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• User Data: Retained for the duration of your account's activity and for a period after to comply with legal obligations.

• Mentor Data: Retained for the duration of your relationship with Covitual and for a period after to comply with legal obligations.

• Session Data: Deleted or anonymized within 48 months after your program ends.

• Data Deletion Requests: Fulfilled within a reasonable timeframe (30 days) of a valid request.

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings. 

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information.

We may update this policy from time to time to reflect changes in our services, legal requirements, or best practices. We will notify you of any significant changes by updating the page here.